QAVA STORE products are made to order. Please review the size guide, color, and delivery details before placing your order.

When we can help

If your item arrives with a manufacturing or printing defect, or the item produced does not match your order, email qavastore12@gmail.com within 14 days of delivery. Include your order number, a description of the problem, and clear photos of the item and its packaging.

We will review the issue and, when confirmed, arrange an appropriate replacement or refund at no additional cost. We may ask for more information before resolving the claim. Please do not mail an item back unless we provide return instructions.

Size, color, and change of mind

We do not accept returns or exchanges because you selected the wrong size or color, or because you changed your mind. Colors may appear slightly different on different screens; check the product details before ordering.

Delivery concerns

If your order is missing, delayed, or arrives damaged in transit, contact us at qavastore12@gmail.com with your order number so we can investigate and explain the available options.

Contact

Questions about an order? Email qavastore12@gmail.com. This policy does not limit any rights you may have under applicable law.